Customer Success Manager

Hello, Customer Success Managers!

My name is Brendan Ward and I am the CEO and founder of GrowToro. 

I started my entrepreneurial journey by running lawn care services, a dog walking service, website development & literally any other hustle I could learn — it was a blast.

Fast forward 15+ years later… there was a consistent theme forming at every startup and company I’d been involved in: it was exceedingly hard to profitably grow, get great & consistent leads, acquire new customers, and build your online pipeline with really good prospects. Most people, like myself, could not afford to spend vast sums on traditional paid ads, so we had to scrap & innovate.

That’s why we decided to build Growtoro – the most valuable growth service entrepreneurs and marketers could use to grow their businesses from anywhere.

About the company:

Growtoro is an all-in-one sales and partnership intelligence and communication platform for B2B2C partnerships.

Sellers, marketers, and partnership specialists use Growtoro to discover more prospects, customers, retailers, influencers, ambassadors, and affiliates in their market, connect with contacts, and establish a modern go-to-market strategy.

About the role:

As our Customer Success Manager, you will play a critical role in overseeing, managing, and optimizing our internal and client email marketing campaigns. The success of our business depends on you being able to organize campaigns, meet deadlines, diagnose, and resolve

issues, all while interfacing with users & clients, ensuring that they have an outstanding customer experience.

This position requires a mix of resourcefulness, analytical thinking, time management, creative problem-solving, and excellent communication and organizational skills.

You’ll be working closely with our CEO, clients, and other key stakeholders, focusing primarily on campaign management, client satisfaction, and organizational oversight.

Success in this position will open you up to many new opportunities to take on new roles and rapidly grow within the organization, asserting yourself as the most important person in our team.

This is a Remote Role with 25 hours per week to start then elevated to full time after 3 months.

Responsibilities:

• Campaign Analysis: Monitor and analyze email marketing campaigns, understanding key metrics like open rates, click-through rates, and responses. Optimize and make key campaign changes based on the data.
• Client Communication: Regularly update clients on campaign progress and outcomes.
• Report Creation: Generate detailed analytic reports to assess campaign performance.
• Creative Input: Devise custom subject lines, opening lines, call-to-action questions, and other creative content to enhance campaign performance.
• Lead: Lead a small team of VAs and direct overall campaign tasks
• Sales Follow-Up: Engage in follow-up activities with leads generated from campaigns.
• Ad Hoc Tasks: Be ready to take on a variety of new tasks as needed.

Requirements:

• You must have Instantly or other cold email software experience! This is a must.
• Experience in top of funnel & lead generation activities
• Email / Cold Email Copywriting experience
• Experience with optimizing cold email campaigns specifically
• Experience with subject line creation
• Experience managing a small team of VAs
• Incredible communicator with perfect English
• Quick learner, great at asking questions, and very curious
• Must have some level of experience with email marketing
• Excellent analytical skills
• Ability to multitask
• Ability to meet deadlines

Benefits:

• Working completely remote
• Location independence
• Great opportunity to grow
• You’ll be joining a high-level and fast-paced team, working with exciting businesses and projects
• Bonus payments based on client retention milestones
• Ability to earn vesting equity in the company

If this sounds interesting to you please proceed with your application.

Kindly be advised that the recruitment process is being managed by Premier Media. For any further details or inquiries, please reach out to the Premier Media recruitment team, as they oversee all our hiring procedures.

Thanks and I look forward to hearing from you!